“To app or not to app, that is the question, and does the method of payment and consumer trends in OTA’s really make a difference?”

Co-Hosts

Edward St Onge

Robert Cole

Show Notes

Minute 1 — Marriott opening Wholesale portal interface

Minute 20 — Expedia’s expansion onto other distribution types

Minute 25 — industry segmentation between institutional management versus independent

Minute 39 — State of enhancements of communication from a hotel platform

Minute 41 — method of payment and membership

Minute 44 — Customers who book through OTA’s trends

Minute 46 — what was the real value of Pokemon go

Minute 49 — Payment changes and their real value to future bots and platforms

Minute 51 — Apps versus browser-based sites what and who should have them

Minute 68 — Social spend is now more than TV http://www.socialmediaexaminer.com/social-ad-spend-surpasses-television-new-research/

Minute 70 — Try to answer the question of best CRM platform.

Minute 78 — Show ends

Expedia Begins Revealing Its Big Ambitions in Hotel Services

Expedia Begins Revealing Its Big Ambitions in Hotel Services

Mobile Apps and the Evolution of the Next-Generation Travel Agent

Mobile Apps and the Evolution of the Next-Generation Travel Agent

TSA’s Facebook Messenger Service Is Much Better Than You’d Expect

TSA’s Facebook Messenger Service Is Much Better Than You’d Expect

Keep up with the new ways millennial travelers are paying

Keep up with the new ways millennial travellers are paying

Customers who book through OTAs – facts, trends and some surprises

Customers who book through OTAs – facts, trends and some surprises

Expedia Plans to Use Artificial Intelligence for Customer Service

Expedia Plans to Use Artificial Intelligence for Customer Service

Marriott gives wholesalers access to real-time rates and inventory

Marriott gives wholesalers access to real-time rates and inventory

What’s New in Universal Search: 2016 Edition

http://blog.searchmetrics.com/us/2016/09/20/universal-search-2016/