“Marriott says ‘hold my beer’, Hilton gets taken to the showers and Expedia says sharing space with vacation rentals will not hurt hotels”

Live Show Player

CoHosts

Robert Cole

Tim Peter

Show Notes

TOPICS – LIVE SHOW #174:

Top Story

1. Expedia CEO: Google Is Our Biggest Competitor

Expedia CEO: Google Is Our Biggest Competitor

1. Expedia to Hoteliers: Vacation Rentals Won’t Steal Your Business

Expedia to Hoteliers: Vacation Rentals Won’t Steal Your Business

Brands

2. Luxury Hotelier Jumeirah to Launch Neighborhood-Friendly Brand in 2019

Luxury Hotelier Jumeirah to Launch Neighborhood-Friendly Brand in 2019

3. Latin American Start-Up Selina Plans 15 U.S. Locations by 2020

Latin American Start-Up Selina Plans 15 U.S. Locations by 2020

4. Michelin Guide Owner Buys Tablet Hotels to Build a Travel Business

Michelin Guide Owner Buys Tablet Hotels to Build a Travel Business

5. Digital Exile: How I Got Banned for Life from AirBnB
https://medium.com/@jacksoncunningham/digital-exile-how-i-got-banned-for-life-from-airbnb-615434c6eeba

Intermediaries

6. What Does a Google Travel Super-App Mean For Its OTA Partners?
https://luft.net/intelligence/what-does-a-google-travel-super-app-mean-for-its-ota-partners

7. Trivago Faces Multimillion Dollar Fine for Misleading Advertising in Australia

Trivago Faces Multimillion Dollar Fine for Misleading Advertising in Australia

8. Amazon Chooses HRS to Optimize Its Global Hotel Program
https://www.businesswire.com/news/home/20181205005093/en/Amazon-Chooses-HRS-Optimize-Global-Hotel-Program

Marketing

9. 2019 Customer Experience Trends
https://www.linkedin.com/pulse/2019-customer-experience-trends-richard-r-shapiro/

10. A review of 2018, a preview for what’s next: Travel marketing
https://www.phocuswire.com/2018-review-2019-preview-marketing

11. Start Think­ing About Mark­er Moments — not Cus­tomer Journeys
https://zeusjones.com/thoughts/start-thinking-about-marker-moments-not-customer-journeys

12. Marketers are spending 15% of their departmental budget on AI, but a third can’t prove its ROI

Marketers are spending 15% of their departmental budget on AI, but a third can’t prove its ROI

Tech

13. Growth of voice in travel the talk of Phocuswright 2018
https://www.travelweekly.com/Travel-News/Travel-Technology/Growth-of-voice-in-travel-the-talk-of-Phocuswright-2018

14. Marriott’s Starwood Data Breach Joins a Decade-Long List of Hotel Data Exposures

Marriott’s Starwood Data Breach Joins a Decade-Long List of Hotel Data Exposures

15. Beware the True CapEx of IoT
https://www.hospitalitynet.org/opinion/4091026.html

https://www.digitaltrends.com/social-media/hotel-chain-offers-instagram-sitter-who-will-post-photos-for-you/

Ruh-Roh

16. A woman is suing Hilton for $100M, claiming she was secretly filmed in the shower and blackmailed
https://www.cnn.com/2018/12/05/us/hilton-worldwide-hotel-hidden-camera-lawsuit/index.html