“HITEC and ROC and AAHOA next weeks Prep show”

Live Show Player

Co Hosts
Robert Cole
Edward StOnge
Tim Peter
Stuart Butler

Show Notes
00:01 — HITEC, what to expect and what to look for
00:26 — should social be combined with call center?
00:45 — Navis as a partner, and other resources to get your guest interaction to be better
00:54 — Is a printed welcome card really making the impact you want?
00:59 — talking about www.smartguest.com
01:11 — When people are happy they talk about the staff, when they are critical they talk about the product. — in general — Ed
01:26 — Voice engagement and AI activation and what it means to hospitality
01:48 — What is the best PMS system
01:56 — Rut Roo — catch the flu and stay at the hotel

TOPICS – LIVE SHOW #149:

Top Story

1. Keyword Restrictions – A Legal Perspective from Donald Scaramastra of Garvey Schubert Barer

1. Part I: Restrictions on Keyword Advertising by OTAs: What Exactly Is the Problem?
http://www.gsblaw.com/newsroom-alerts-keyword-restrictions-part-I-advertising-otas-hoteliers

2. Part II: Complaints Based on the 1-800 Contacts Case: Visionary or Near Sighted
http://www.gsblaw.com/newsroom-alerts-keyword-restrictions-complaints-1800-contacts-case-hoteliers-pracitces

3. Part III: Vertical vs. Horizontal
http://www.gsblaw.com/newsroom-alerts-vertical-horizontal-restraints-trade

4. Part IV: The Benefits of Restrictions on Use of Hotel Trademarks
http://www.gsblaw.com/newsroom-alerts-keyword-restrictions-use-of-hotel-trademark-benefit

5. Part V: Restrictions on Using Trademarks as Keyword Search Terms: Why All The Griping?
http://www.gsblaw.com/newsroom-alerts-keyword-restrictions-trademark-search-terms

6. Part VI: Hotels and OTAs – Where Do We Go From Here?
http://www.gsblaw.com/keyword-restrictions-antitrust-hotels-ota-takeaways

Brands

2. The Value of Staying Independent in an Increasingly Soft Branded World

The Value of Staying Independent in an Increasingly Soft Branded World

3. IHG unveils new upscale brand voco
http://www.travelmole.com/news_feature.php?c=setreg&region=4&m_id=nvbns~m&w_id=34720&news_id=2032724

4. Boston’s City Council Just Passed an Overhaul of Airbnb
https://www.bostonmagazine.com/news/2018/06/13/airbnb-boston-city-council/

5. Laura Ashley sets goal of 100 hotels in next five years
http://hotelnewsnow.com/Articles/286801/Laura-Ashley-sets-goal-of-100-hotels-in-next-five-years

Intermediaries

6. Expedia throws a wrinkle into travel packages
http://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Expedia-throws-a-wrinkle-into-travel-packages

7. Zacks Industry Outlook Highlights: Booking.com, Expedia, TripAdvisor, Hilton Worldwide Holdings and Marriott International
https://finance.yahoo.com/news/zacks-industry-outlook-highlights-booking-124612255.html

1. Hertz, Avis Soar as Edmunds.com Finds Used-Car Prices at Record
https://www.bloomberg.com/news/articles/2018-06-12/hertz-avis-soar-as-edmunds-com-finds-used-car-prices-at-record

8. Expedia gets super-serious about activities, plots five-fold booking jump
https://www.phocuswire.com/Expedia-tours-activities-attractions

Tech

9. Google Posts adds products and offers
https://searchengineland.com/google-posts-adds-products-and-offers-299759

10. The value AI can bring to your business
https://www.mckinsey.com/featured-insights/artificial-intelligence/five-fifty-real-world-ai

11. Towards a data-driven seamless journey – the vision for corporate travel by 2030
https://www.tnooz.com/article/vision-corporate-travel-2030/

12. Blockchain in travel – on the move or not?
https://www.tnooz.com/article/blockchain-travel-developments

Marketing

13. Facebook touts benefits of people-based travel marketing
https://www.phocuswire.com/Facebook-people-based-marketing

14. Modern travel marketing, part 2: Social media
https://www.phocuswire.com/Digital-marketing-series-part-2-social-media

Ruh-Roh

15. Missouri’s ‘Hotel Influenza’ Wants to Pay You $3,500 to Catch the Flu
https://www.inverse.com/article/45799-hotel-influenza-flu-st-louis-missouri