“Getting rid of Email Zombies, the REAL way to do successful email marketing, do you know how much $$ you make per email sent? these and more burning topics all about the art of email with Guest Don Hay of Digital Alchemy”

Show Notes

Hello everyone and welcome to Hospitality Digital Marketing the podcast, I am your host Loren gray and this is episode #138, we are airing Friday, January 13th, 2017 where every week we spend around 20 minutes sharing the most interesting tools, news, and techniques being used in digital marketing for the hospitality industry. We also do a quick recap of our weekly Live Video show “This Week in Hospitality Digital Marketing” which also airs every Friday at 10:30 am Central US Time. SO let’s get started;

Co Hosts
Robert Cole
Special Co-Host Don Hay with Digital Alchemy

Show Notes

Minute 6 — Don recounts the creation of Digital Alchemy — 17 years, think of us as guest communications, think of us as dial tone if we do it right we don’t get noticed.

Minute 9 — text is best used for micro moments sales not exposure ad’s

Minute 10 — if you text to 40404 — ” follow twitter name “ type ‘follow then a space then the twitter name then do it in reverse with ‘unfollow’

Minute 17 — Email should be dead, over a billion spam messages an hour

Minute 21 — there is more to sending an email than just pushing send what is the difference between constant contact and mail chimp compared to what DA does

Minute 24 — how many you can send per hour, for what channels for what carriers at what time are all variable Don spells it out.

Minute 35 — what is the future of email — Don, youth use email the least, but you need fundamental marketing, aka impressions

Minute 39— 60% match of emails used for facebook to personal use.content is subjective and in the moment

Minute 44 — Robert – dont do anything that doesn’t help the guest

Minute 45 — Net promoter score the ultimate question, or is it?

Minute 50 — what kind of A/B testing do you recommend? Why are you staying?

Minute 54 — what is a typical campaign size? just don’t sent something that makes you look dumb send testing on a small portion, like 10% then see which test works then go, we open our emails within 5 minutes of opening our phone

Minute 56 — how to create a range of opening to a subscriber, based on which ‘person’ they are

Minute 59 — how many $$ did you make by each email sent?? we know what you booked for we know what your willing to pay, so take the offer

Minute 62 — How to geo-fence an email with success

Minute 70 — how to customize the preview text — not available in constant contact and mail chimp

Minute 72 — be consistent, give the same message not one platform over another

Minute 75 — read the book blink and its reasons

Minute 78 — images on the platform of choice are critically important – Mobile keeps a great desktop picture looking bad, make a new one for a small screen.

Minute 82 — define what you are not who you are, great example of the offer verses the price

Minute 86 — lowest price? to what you think, as what you sell is to your guests that satisfy the criteria

Minute 89— the three questions in a boardroom and socrates proof or value, the three questions

Minute 90 — what happens after the budget has been spent even though the return is significant

Minute 95 — revenue management should be able to look down the chain and see how what needs to be done with authority

Minute 100 — 80/20 rule do it three times and you get 96% of the business

Minute 102 — $500 marketing / 50$ marketing / none (don’t have to offer a deal) for a bottle of wine, why bother, it only care that they did at he price they did we all have different personas

Minute 104 — what is the data we can buy? all facets all things

Minute 105 — amazing info about your customers in your daily info as a service.. **

Minute 108 — how far is creepy? when it comes to data, yellow ribbon on a door how to recognize a returning guest

Minute 120 — Show ends

Potential topics

WORD OF THE DAY –Deterministic Matching (n.) Tracking users across devices through personal logged-in accounts such as email or Facebook profiles.

TripAdvisor Holdout Hilton Joins Its Instant Booking Program

TripAdvisor Holdout Hilton Joins Its Instant Booking Program

Airbnb offering free refuge for displaced travelers after Fort Lauderdale shooting

http://www.miamiherald.com/news/business/article125179319.html

Not So Fast with Chatbots (Until You Read These Best Practices)

http://www.websitemagazine.com/content/blogs/posts/archive/2017/01/09/not-so-fast-with-chatbots-until-you-read-these-best-practices.aspx?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter

Google Is Changing How Call Extensions Show in 2 Weeks

http://www.wordstream.com/blog/ws/2017/01/06/google-adwords-location-extension-changes

40 Essential Social Media Marketing Statistics for 2017

http://www.wordstream.com/blog/ws/2017/01/05/social-media-marketing-statistics

10 Hotel Trends That Will Shape Guest Experience in 2017

10 Hotel Trends That Will Shape Guest Experience in 2017

Hotels.com introduces new mobile concierge

http://www.hotelmanagement.net/tech/hotels-com-introduces-new-mobile-concierge

We would also like to announce and introduce our newest content piece called, “Monday’s Marketing Minute”. Inspired by all of the questions we get on the this podcast and on the live show that we either cannot get to or are repeats of topics or inspired from our conversations. We have found that so many industry professionals like yourself have questions that from time to time they don’t either have the resources available to get an answer or don’t trust the source of the possible answer. Now my co-hosts and I as we answer these questions are not trying to dole out free consulting, sometimes for brevity the best we can offer is a direction or a suggested authoritative resource to continue to answer your question with. It’s meant to be help and brief. So I hope you check out the first installment from this past Monday at www.hospitalitydigitalmarketing.com/minute or bit.ly/hdmminute

Remember — you can find us on Google play / apple iTunes / talkshoe / soundcloud / Stitcher no matter which one you may use, if you like the show please rate us and leave a comment. Also if this is your first time hearing us, you can subscribe to our show on any of those platforms as well. For an archive of all previous podcasts you can go to hospitalitydigitalmarketing.com/podcasts and don’t forget our live video talk show that you can join and participated in every Friday at 10:30 central US time, called “this week in hospitality digital marketing show”. on huzza.io or simply go to https://hdmagency.wpengine.com/live/

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