“Matt Allard from Runtriz was a no-show so Robert Cole reviewed the Phocuswright Conference”

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CoHosts
Robert Cole

Show Notes

TOPICS – LIVE SHOW #170:

Top Story

1. The Phocuswright Conference (Videos)
https://www.youtube.com/user/PhoCusWright/videos

A few examples:
1. My interview with Hilton CMO Kellyn Smith Kenny

2. Accor Chief Digital Officer Maud Bailley

3. Kayak.com (plus now OpenTable.com CEO) Steve Hafner

4. Duetto SVP Products and Analytics (and subject of the movie 21) Jeff Ma

5. Legendary VC & Benchmark Capital General Partner Bill Gurley

6. Travel Innovation Summit Winner: Sleepbox

Brands

2. HomeAway 2019 Trend Report
https://resources.homeaway.com/info/files/live/sites/ha/files/photos/PR/media-center/press/11-13-trend-report/HomeAway-2019-Trend-Report–ts-2018-11-13T16%3A01%3A42_222-06%3A00.pdf

3. Industry executives look ahead to 2019
http://hotelnewsnow.com/Articles/291414/Industry-executives-look-ahead-to-2019

4. He’s America’s First Hotel Concierge (Fairmont San Francisco)

Intermediaries

5. Price parity a major issue for European hoteliers
https://www.phocuswire.com/OTA-Insight-European-parity-report

6. TripAdvisor Launches Redesign to Hook the Non-Bookers

TripAdvisor Launches Redesign to Hook the Non-Bookers

Marketing

7. The six principles of personalization for hotel websites
https://www.phocuswire.com/hotel-website-personalization

8. Why companies need to be careful about CLV scores

Why companies need to be careful about CLV scores

9. STUDY: Brand Loyalty Isn’t Dead, it’s Just Complicated
https://www.apnews.com/180a5951d3674dacb52d2edb8953707d

Tech

10. Could Google or Amazon end up owning the traveler profile?
https://www.phocuswire.com/customer-profiles-and-personalization

11. Welcome to the Hot 25 Startups for 2019
https://www.phocuswire.com/Hot-25-Startups-2019-introduction

12. Tech C.E.O.s Are in Love With Their Principal Doomsayer

Ruh-Roh

13. Alarm over talks to implant UK employees with microchips
https://www.theguardian.com/technology/2018/nov/11/alarm-over-talks-to-implant-uk-employees-with-microchips